Team up with QTS, an industry leading international provider of data center, managed hosting and cloud services. The QTS integrated 3C portfolio is unique in the marketplace and is delivered via world-class mega data centers and personalized customer service. We transform ideas into products and services that help customers add efficiency to their IT and business operations and, in turn, deliver better service to their customers. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. We do this by hiring quality individuals with integrity and personal accountability who value teamwork, excellence, and proactive thinking. If you share these values and want to be part of something exciting, please contact us today.
The Operations Service Center Engineer will be primarily responsible for responding to and troubleshooting customer issues as needed. They will report directly to the Operations Service Center shift lead on their respective shift. They will also serve as an escalation point for the phone queue and will be expected to train and provide specific product support as needed. In order to resolve unique network and system related challenges and to promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed. Proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction. Advanced skills in understanding a customer’s requirements, identifying deficiencies and potential opportunities, and develop innovative solutions for customers.
The Operations Service Center is a 7 x 24 x 365 organization, which means the position requires shift work.
KNOWLEDGE, SKILLS AND ABILITIES