QTS

Leadership Academy Director

US-GA-Duluth
Job ID
2017-1904
Category
Human Resources

OVERVIEW

The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We house next-generation cloud and hybrid solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re evolving to stay ahead of the curve.

 

At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. 

 

At QTS, we know where IT is going. And we’d like to invite you to join us.

 

The Leadership Academy Director will be responsible for design and management of the QTS Leadership Academy in Duluth, GA.  This role includes the visionary development of a world-class training and development facility capable of delivering multi-faceted training, learning and development experiences.  The Director will lead the completion of the Academy according to the specifications of the executive and development team and ensure its ability to deliver a variety of content across multiple delivery modalities – internal classroom, vendor-facilitated, and on-line – to a diverse audience including new hires, managers, leaders, executives, sales professionals, engineers technical support, and customer service employees.  This role may include staff supervision.  The Director will serve as the internal and external brand ambassador of training, learning and development excellence at QTS.

RESPONSIBILITIES, other duties may be assigned

  • Partner closely with the development and technology teams to set the vision, manage the design and build process, and complete the Academy according to the stated design specifications.  Vision and design will be aligned with the Company’s culture, values and leadership imperatives. 
  • Oversee the academy’s short and long range vision, organizational goals, policies, and operating procedures.
  • Implement a strategic learning roadmap to provide new curriculum standards of excellence that 1) promote engaging thought leadership programs across all divisions, 2) align to specific deliverables and learning outcomes, 3) provide flexibility in multiple delivery formats, and 4) map closely to QTS’s culture and values.  Roadmap should include a mix of in-house and externally developed curricula with a preference for in-house programs around core culture and leadership topics.
  • Monitor all programs’ effectiveness and ensure on-going process improvements.
  • Develop and manage annual budgets for the academy utilizing input from the executive team, management, and data collected through needs / gaps analysis.
  • Work closely with leaders and stakeholders and strategic external partners to assess business needs and design the overall training strategy to build sustainable skills and capabilities. 
  • Plan and deliver skills-based training specifically designed for positions and job families via both classroom (internal and external instructors) and online media.
  • Design and deliver high-quality entry-level and front-line management training experiences, providing a pipeline of high-caliber and diverse managers across all business units.
  • Plan and deliver leadership development learning across the organization so that highly effective leadership skills and values are established.
  • Ensure our Learning Management System is being applied to learners in a way that maximizes the scope of learning. 
  • Through strong connections ensure that training is both relevant and impactful.
  • Keep training and development capability and best practices at the forefront - contributing to the profile and reputation of the organization.
  • Ensure that mandatory compliance training is identified, approved and monitored.
  • Establish close relationships with management teams, leading to appropriate local training plans and cost-effective delivery.
  • Develop and implement programs designed to reduce OpEx expenditures including the deployment of a profit center utilizing executive guest speakers, rental of training rooms (when not in use) and studio, and utilization of GA State Tax credits.

BASIC QUALIFICATIONS

  • Bachelor's Degree, preferably within Business, Psychology, Behavioral Science or related field
  • Ten or more years of training experience
  • Experience designing and operating a training facility
  • Experience designing and implementing multi-media training and leadership development program

PREFERRED QUALIFICATIONS

  • Master’s Degree in Business, Psychology, Behavioral Science or related field
  • Supervisory experience
  • Data center industry experience
  • Information technology background
  • Executive leadership in an adult academic organization

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong training, communication and facilitation skills
  • Strong grasp of organizational development best practices
  • Understanding of adult learning theory
  • Strong project management and process improvement skills

 

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