QTS

Solutions Engineer

US-TX-Irving
Job ID
2017-1931
Category
Sales Engineering

OVERVIEW

The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.

 

As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.

 

We are powered by our people.

 

At QTS, we know where IT is going. And we’d like to invite you to join us.

As a Solutions Engineer (SE), you will be the primary technical resource for the sales teams and the sales resource for the operations teams. As an SE, your primary responsibility is to meet customer requirements during the evaluation stage of the sales process by providing QTS solutions. You must be able to answer both business and technical questions from customers while demonstrating the benefits of QTS products and services. You will be a direct interface with internal QTS teams in order to assemble and present technical, contractual, and service order information to our customers. This position will report to the Manager, Solutions Engineering.

 

CORE COMPETENCIES

  • Intersect - Able to bring together the right resources to have the right conversations with the right information to get the organization through the complete change cycle necessary to achieve the key strategic imperatives and distinctive goals that differentiate us from competitors.
  • Invent - Able to facilitate innovative conversations that generate a surplus of ideas/options and help cross-functional and diverse resources recommend or decide which ideas/options to pursue. Able to build business cases to prove an idea is worth pursuing or not.
  • Invest - Able to manage cross-functional projects with large scope, multi-generational schedule that span several quarters, and complex resource needs and dependencies. Lays out clear aggressive plans to deliver significant value.
  • Act - Able to rally others to get the job done. 
  • Adjust - Able to adapt to meet rapidly evolving business needs. Lead in a manner that frequently celebrates and institutionalize best practices and also drive high-leverage improvements that build sustainable capability.
  • Technical – Clear evidence of setting strategy, analyzing business opportunities

RESPONSIBILITIES, other duties may be assigned

  • Design complex hosting solutions and corresponding services, working with sales personnel in response to customer needs with minimal supervision.
  • Present advanced technical concepts in a clear manner to customers through demonstrations, technical review, and design/proposal presentations.  Must be able to communicate with technical and non-technical audiences.
  • Work with operational staff as it relates to initiatives that affect the Solutions Engineering Team.
  • Respond to functional and technical elements of RFPs

BASIC QUALIFICATIONS

  • Bachelor’s degree or equivalent professional experience
  • Four or more years of experience in Sales Engineering, preferably focused on managed services and custom designed solutions or applicable customer facing experience
  • Two or more years of experience working in data center infrastructure (space, power, connectivity) or equivalent experience

PREFERRED QUALIFICATIONS

  • Three or more years of experience with cloud, managed services, storage, backup, security, and/or networking

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong desire and self-motivated to learn and expand knowledge of technical and interpersonal skills.
  • Able to demonstrate strong analytical capabilities and technical knowledge by providing innovative yet supportable solutions.
  • Excellent written and presentation communication skills with the capacity to articulate complex technical topics to varying customer audiences (administrators to executives).
  • Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously.

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