QTS

Desktop Support Engineer

US-GA-Suwanee
Job ID
2017-1972
Category
Information Technology

OVERVIEW

The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.

 

As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.

 

We are powered by our people.

 

At QTS, we know where IT is going. And we’d like to invite you to join us.

 

The Desktop Support Engineer will be responsible for providing assistance where needed for common desktop support issues while performing with little supervision.  This is not an entry level position and will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary.

RESPONSIBILITIES, other duties may be assigned

  • Responsible for desktop support, printing support, VPN support (may include support for telecommuters) and limited server support
  • Provide helpdesk service to end-users, troubleshooting issues related to personal computers, applications, networks and IP phones
  • Provide onsite assistance for Systems Engineers when needed
  • Install new or maintain existing desktops based on specifications
  • Participate in the design of new or changing systems
  • Participate in functional test planning and testing for the assigned functional area(s) or project(s)
  • Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s)
  • Share knowledge by effectively documenting work
  • Stay current with changes in the technical area of expertise
  • Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
  • Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
  • Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
  • Provide weekly status reports on individual projects and tasks

BASIC QUALIFICATIONS

  • Two or more years of desktop support experience
  • One or more years of experience & knowledge of Windows 7, MS Office, network connectivity, printer installation and mapping, etc.
  • One or more years of experience in desktop hardware troubleshooting and diagnosis
  • One or more years of experience supporting end users with daily PC issues
  • One or more years of experience supporting standard workplace applications including but not limited to Microsoft Office Suite, Visio, Project, Live Communicator, Adobe Acrobat, Symantec Antivirus
  • One or more years of experience and/or working knowledge of Active Directory, basic security and file and share permissions
  • One or more years of experience of iOS/Android device setup and troubleshooting

 

PREFERRED QUALIFICATIONS

 

  • One or more years of experience with Exchange user administration
  • Familiarity with ServiceNow 
  • A+ Certification

 

 

KNOWLEDGE, SKILLS AND ABILITIES         

 

  • Excellent interpersonal skills with the ability to interface with all levels of the organization
  • Self-starter with the ability to work independently in a fast-paced team environment
  • Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

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