QTS

Account Manager

US-VA-Sterling
Job ID
2017-1999
Category
Sales

OVERVIEW

The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.

 

As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.

 

We are powered by our people.

 

At QTS, we know where IT is going. And we’d like to invite you to join us.

 

SUMMARY 

 

The Account Executive – Account Manager is responsible for the achievement of sales quotas, revenue retention, churn mitigation and customer satisfaction. In the support of clients, this employee will spearhead technical, process and billing questions from current customers while completing sales and attending product/technical training sessions.

 

At QTS we are very focused on the customer and in this role, one must have a passion for complex problems and finding effective and simply solutions for them. One will be successful in this role if they tackle a customer’s need with a well thought out complete solution.

RESPONSIBILITIES, other duties may be assigned

  • The achievement of sales quotas and retention goals through development of personal relationships with existing customers
  • Act in the best interest of each customer and ensure customer satisfaction by proactively addressing customer issues.  Increase focus on retention and on-going customer satisfaction as a means to protect and grow revenue base 
  • Participate in a working environment that supports team-based selling channels (i.e. professionalism, respect, open communication etc.) 
  • Ensure complete and accurate information is captured in Salesforce.com CRM system
  • Participate in campaigns designed to support the goals and objectives of the Account Management department
  • Establish and maintain excellent working relationships with field staff and channels sales representatives
  • Participate in sales programs, which include training, sales blitzes, product sessions, etc.
  • Work effectively with other departments to insure smooth flow of information and a cooperative inter-departmental environment

BASIC QUALIFICATIONS

  • Bachelor’s degree or equivalent professional experience
  • Three or more years of related I/T sales experience with an emphasis on solution selling
  • Three or more years’ experience in data center, infrastructure, managed services and cloud
  • Experience with Salesforce or other CRM

 

KNOWLEDGE, SKILLS AND ABILITIES

 

  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced, changing environment
  • Strong analytical skills along with the ability to identify problem areas, trends, opportunities and as a result take the appropriate action to resolve
  • Ability to work independently and as part of a team
  • Results-orientated and self-starting characteristics necessary
  • Excellent verbal and written communication skills. Ability to articulate concepts clearly and document procedures
  • Ability to be flexible and adapt to changing situations at a high growth company

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