The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.
As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.
We are powered by our people.
At QTS, we know where IT is going. And we’d like to invite you to join us.
The Operations Service Center Engineer will be primarily responsible for responding to and troubleshooting customer issues as needed. They will report directly to the Operations Service Center shift lead on their respective shift. They will also serve as an escalation point for the phone queue and will be expected to train and provide specific product support as needed. In order to resolve unique network and system related challenges and to promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed. Proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction. Advanced skills in understanding a customer’s requirements, identifying deficiencies and potential opportunities, and develop innovative solutions for customers.
The Operations Service Center is a 7 x 24 x 365 organization, which means the position requires shift work.
KNOWLEDGE, SKILLS AND ABILITIES