QTS

Systems Operations Support I (Windows)

US-GA-Suwanee
Job ID
2017-2027
Category
Information Technology

OVERVIEW

 

The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.

 

As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.

 

We are powered by our people.

 

At QTS, we know where IT is going. And we’d like to invite you to join us.

 

As a member of QTS’s 24x7 Operations Service Center team you will be directly responsible for the successful implementation and support of our customers Microsoft platform solutions.  Communication with customers, vendors and co-workers in a clear and professional manner is an absolute must.  Strong interpersonal and written communication skills are essential.  Advanced skills in understanding a customer’s requirements, identifying deficiencies and potential opportunities. Strong analytical and troubleshooting skills are highly valued and required. Demonstrated commitment to growth in technical role is expected, and behavior and actions that are in alignment with the QTS Customer Creed.

 

The Operations Service Center is a 7 x 24 x 365 organization, which means the position requires shift work.  

RESPONSIBILITIES, other duties may be assigned

  • Provide operational support in response to monitoring alerts and resolve incidents.
  • Deliver customer-focused support through phone calls and ticket-based communications.
  • Perform scheduled system maintenance activities including:
    • Hardware and software upgrades
    • Software and application patching
  • Work closely with others to troubleshoot complex customer issues and document solutions.
  • Manage your assigned tickets to ensure SLA compliance and customer satisfaction.
  • Consistently demonstrate initiative and commitment to optimizing systems and process
  • Support VMware ESXi and vCloud/vCAC infrastructures on Cisco UCS and similar hardware platforms
  • Diagnose and troubleshoot Windows infrastructures and related technologies
  • Engage with technical and non-technical QTS LOBs, QTS partners, vendors, and clients
  • Participate in functional test planning and testing for the assigned functional area(s) or project(s)
  • Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution

BASIC QUALIFICATIONS

  • AAS or BS degree in Computer Science, Management Information Systems, or other related field or equivalent professional experience
  • Two or more years of hands-on experience with systems technology
  • A thorough understanding of Windows Server operating systems:
    • Windows Server 2003, 2008, 2008 R2, 2012
  • Experience with Active Directory and Exchange administration on an enterprise level
  • Understanding of various services such as DNS, SMTP, SNMP, SSL and SSH.
  • Firm understanding of fundamental concepts of Operating Systems and system components: memory, CPU, kernel, daemons, file system types, LVM, boot loader, drivers, swapping
  • Firm understanding and experience using OS systems tools, commands, utilities, monitoring applications, diagnostic tools, configuration management tools, and performance analysis tools
  • Experience with Windows clustering
  • Hands on experience with VMware ESX, ESXi/vSphere, vCenter, vMotion, DRS, vCloud, and additional virtualization technologies and concepts
  • Effective troubleshooting and analysis of individual systems and systems in distributed, enterprise environments.  
  • Must be able to obtain a Public Trust clearance

PREFERRED QUALIFICATIONS

  • Related technology certification preferred (VCP, MCSA/MCSE, Server+, Security+)
  • Experience working in a NOC environment
  • Virtualization Platforms – Citrix XEN, Microsoft Hyper-V
  • Operating systems including, SUN Solaris, Linux, HP-UX, etc.

KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent written and oral communications skills, especially when dealing with customers
  • Ability to work independently as well being a strong team player
  • Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
  • Ability to solve multi-faceted complex problems

 

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