QTS

Logistics Technician I

US-TX-Irving
Job ID
2017-2037
Category
Data Center Operations and Facilities

OVERVIEW

The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.

 

As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.

 

We are powered by our people.

 

At QTS, we know where IT is going. And we’d like to invite you to join us.

 

The Logistics Technician I is responsible for internal and third party (customer) logistics and will be primarily responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment storage, managing tickets within the define ticketing system, communicating and escalating alerts, and customer requests to DCO engineers for resolution.

 

 

http://www.qtsdatacenters.com/data-centers/irving

RESPONSIBILITIES, other duties may be assigned

 

  • Physical shipping and receiving
  • Physical inventory
  • Delivery inspection
  • Detailed documentation of incoming / outgoing deliveries, and equipment removals
  • Stocking, organized placement of deliveries received.
  • Assist with setting Logistics standards for managed services and making upgrade support and recommendations.
  • Improved system and user performance and respond to and correct database problems
  • Management and completion of assigned incidents and tasks.
  • Pro-actively monitor and analyze database performance and make recommendations for change.
  • Review  published notices from database vendors, review database logs, analyze statistic reports, review user experience and client feedback to identify areas for improvement.
  • Create and forward data reports
  • Packaging
  • Billing
  • Purchase order receiving
  • Recycling and waste management
  • Manage Tickets 
    • This includes ensuring tickets are being opened, worked and escalated based on set standards
    • Review all resolved tickets to ensure properly documented resolution.
    • Ensure details of the problems and steps taken to resolve ticket are documented
  • Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues.
  • Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures.
  • Work with customers, other systems engineers, and management to communicate ticket status.

BASIC QUALIFICATIONS

 

  • Technical college degree or equivalent experience
  • One or more years of experience working in a Data Center, NOC or similar environment
  • Proficiency with MS Office Suite

 

PREFERRED QUALIFICATIONS

  •  Completion of Asset Management courses (to complete within 6 months of hire)

  

KNOWLEDGE, SKILLS AND ABILITIES

 

  • The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
  • The ability to acquire and apply job-related knowledge within set guidelines and expectations.
  • Ability to manage complex situations during off management hours - single point of contact
  • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. 
  • Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.