QTS

Federal Data Center Operations Manager (TS/SCI)

US-VA-Sterling
Job ID
2017-2038
Category
Data Center Operations and Facilities

OVERVIEW

The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.

 

As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.

 

We are powered by our people.

 

At QTS, we know where IT is going. And we’d like to invite you to join us.

 

The Federal Data Center Operations Manager (TS/SCI) is accountable for the overall operation of the Data Center including budget, project assignment, daily workflow generated by customer incidents, completion of customer projects, and the ticketing system. This includes assisting customers on Data Center floor in person and via telephone, performing customer equipment installs, managing tickets within the defined ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role is also responsible for management responsibilities including on-the-job training, mentoring, development, and assisting with staffing job assignments.

RESPONSIBILITIES, other duties may be assigned

  • Facilitate Data Center space and cable plant design, implementation and maintenance.
  • Assist with maintenance contracts as related to the site (where needed).
  • Ensure all Incidents are worked and resolved in a timely manner.
  • Provide updates to relevant parties on installations, work orders or incident status.
  • Interface with Service Account Managers and Sales Engineers on customer implementations or changes and delegate as appropriate.
  • Ensure Data Center is maintained at all times based on set standards
  • Train and Educate staff members on QTS Policies, SOPs and WI to ensure these protocols are followed.
  • Review all DCO documentation for accuracy and timely completion.
  • Escalate and resolve customer-related issues and complete “After Action” reports in a timely manner.
  • Keep facility management abreast of any outage issues or customer affecting situations.
  • Provide monthly reports, metrics and budget updates as required.
  • Assign staff appropriately for proper coverage of the Data Center.
  • Supervises, trains, develops and coaches employees.
  • Works with direct reports to establish performance goals, monitors progress, and advises on ways to enhance their professional development and success.
  • Position may require 24x7x365 on-call responsibilities.

BASIC QUALIFICATIONS

  • Security clearance required (inactive or active)
  • Minimum of five years of related experience working in a Data Center, NOC or similar missional critical environment
  • Server+ and/or Network+ Certifications
  • Two or more additional certifications such as Microsoft Certifications, OEM Certifications, BICSI Installer I & II, CCENT, LAN300, DCIM

PREFERRED QUALIFICATIONS

  • TS/SCI clearance level preferred (or Secret with contingency on being granted TS/SCI within 90 days of employment)
  • Bachelor degree in related Computer Science, IT, Engineering or Military Schooling or equivalent 10+ years related work experience preferred
  • Minimum of three years of experience supervising teams
  • CDCDP, RCDD, CAPM, CCNA, Security+, Storage (NetBackup or EMC), DCIM II preferred
  • Basic knowledge of datacenter electrical and mechanical infrastructure preferred.

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong interpersonal skills and ability to interact with internal and external customers.
  • Proficiency with MS Office Suite
  • The ability to acquire and apply job-related knowledge within set guidelines and expectations
  • Ability to manage complex situations during off management hours - single point of contact
  • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

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