The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.
As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.
We are powered by our people.
At QTS, we know where IT is going. And we’d like to invite you to join us.
The Federal Data Center Operations Manager (TS/SCI) is accountable for the overall operation of the Data Center including budget, project assignment, daily workflow generated by customer incidents, completion of customer projects, and the ticketing system. This includes assisting customers on Data Center floor in person and via telephone, performing customer equipment installs, managing tickets within the defined ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role is also responsible for management responsibilities including on-the-job training, mentoring, development, and assisting with staffing job assignments.
KNOWLEDGE, SKILLS AND ABILITIES