The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.
As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.
We are powered by our people.
At QTS, we know where IT is going. And we’d like to invite you to join us.
The Technical Director, Operations Service Center is responsible for managing the engineering support group for the QTS 24x7x365 Operations Service Center (OSC), servicing 1100+ world class customers. This includes Level 1 through Level 3 technical support to ensure that services are delivered within agreed-upon scope and we continue to deliver industry-leading service up-time. Technical environment includes AWS, VMware, Cisco, Dell Servers, Juniper Firewalls, EMC and others.
MEASURES OF PERFORMANCE
• Availability and Performance
• Single points of failure/risk
• Service level agreement adherence
• Customer Net Promoter Scores
• Incident Escalations Reduction
• First Call Resolution Goals
KNOWLEDGE, SKILLS, AND ABILITIES