The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.
As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.
We are powered by our people.
At QTS, we know where IT is going. And we’d like to invite you to join us.
The Operations Service Center Engineer III will be primarily responsible for responding to and troubleshooting customer issues as needed. This position provides front-line support for QTS internal systems and external customers’ environments through exceptional execution of the following primary duties: Completing change management planned and scheduled maintenance activities; responding to QTS incident monitoring system alerts to mitigate and prevent failures; conducting in depth triage of customer incidents generated via the QTS Service Now ticketing system; troubleshooting and resolution of routine issues/problems (hardware, software, connectivity), while escalating more complex issues to Tier 4 engineers and escalating to management to insure hand-offs are conducted in a timely manner. The position requires a customer focused, team-oriented Engineer with broad-based knowledge and hands-on skill in the area of specialty (Windows/Linux Systems, Networking/Firewall, Backup, Storage) with an extensive understanding of that specialty including any associated automation. The purpose of this role is to maintain 100% customer availability by minimizing unplanned business impact and creating a positive customer experience.
The Operations Service Center is a 7 x 24 x 365 organization, which means the position requires shift work.
KNOWLEDGE, SKILLS AND ABILITIES