The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.
As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.
We are powered by our people.
At QTS, we know where IT is going. And we’d like to invite you to join us.
The IT Service Management (ITSM) Process Analyst is responsible for performing metric-based analysis of current operational processes and recommending process improvements. This person must be able to work with subject matter experts (SMEs) to document current processes and break down ITSM processes into specific, measureable steps. This person is responsible for the creation, maintenance, and publishing of a wide array of technical documentation (internal and customer-facing procedure guides, technical diagrams, flow charts, product descriptions, etc.). This role will provide financial benefits to the company through improved quality, productivity, efficiency, and customer experience.
KNOWLEDGE, SKILLS AND ABILITIES