QTS

  • Data Center Operations Manager / DCO Manager

    Job Locations US-VA-Ashburn
    Job ID
    2018-2115
    Category
    Data Center Operations and Facilities
  • OVERVIEW

    Team up with QTS, an industry leading international provider of data center, managed hosting and cloud services.  The QTS integrated 3C portfolio is unique in the marketplace and is delivered via world-class mega data centers and personalized customer service.  We transform ideas into products and services that help customers add efficiency to their IT and business operations and, in turn, deliver better service to their customers.  The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives.  We do this by hiring quality individuals with integrity and personal accountability who value teamwork, excellence, and proactive thinking.  If you share these values and want to be part of something exciting, please contact us today!

     

    The Data Center Operations Manager / DCO Manager is accountable for the overall operation of the Data Center including budget, project assignment, daily workflow generated by customer incidents, completion of customer projects, and the QTS ticketing system. This includes assisting customers on Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role is also responsible for management responsibilities including on-the-job training, mentoring, development, and assisting with staffing job assignments.


    Please see this link to view our Dulles Data Center:

     

    https://www.qtsdatacenters.com/data-centers/dulles

     

    RESPONSIBILITIES, other duties may be assigned

     

    • Facilitate Data Center space and cable plant design, implementation and maintenance
    • Maintenance contracts as related to your site
    • Ensure all Incidents are worked and resolved in a timely manner
    • Provide updates to relevant internal QTS groups on installations, work orders or incident status
    • Interface with Service Account Managers and Sales Engineers on new customer implementations or changes and delegate as appropriate
    • Ensure Data Center is maintained at all time based on set standards
    • Work with other DCO Managers and Supervisors to set standards and to look for ways to improve
    • Train and Educate staff members on QTS Policies, SOPs and WI to ensure these protocols are followed
    • Review all DCO documentation for accuracy and timely completion
    • Escalate and resolve customer-related issues and complete “After Action” reports in a timely manner
    • Keep facility management abreast of any outage issues or customer affecting situations.
    • Provide monthly reports, metrics and budget updates as required
    • Assign staff appropriately for proper coverage of the Data Center
    • Supervises, trains, develops and coaches employees
    • Works with direct reports to establish performance goals, monitors progress, and advises on ways to enhance their professional development and success
    • Position may require 24x7x365 on-call responsibilities

    BASIC QUALIFICATIONS

     

    • Minimum of five years of related experience working in a Data Center, NOC or similar environment
    • Server+, Network+
    • Two or more additional certifications such as Microsoft Certifications, OEM Certifications, BICSI Installer I & II, CCENT, LAN300, DCIM


    PREFERRED QUALIFICATIONS

     

    • Bachelor degree in related Computer Science, IT, Engineering or Military Schooling or equivalent 10+ years related work experience preferred
    • Minimum of three to five + years’ experience in the supervision or management of others
    • CDCDP, RCDD, CAPM, CCNA, Security+, Storage (NetBackup or EMC), DCIM II preferred


    KNOWLEDGE, SKILLS AND ABILITIES

     

    • Proficiency with MS Office Suite
    • The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames
    • The ability to acquire and apply job-related knowledge within set guidelines and expectations
    • Ability to manage complex situations during off management hours - single point of contact
    • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting.Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids

     

     

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