QTS

  • Data Center Lead Technician

    Job Locations US-VA-Dulles
    Job ID
    2018-2125
    Category
    Data Center Operations and Facilities
  • OVERVIEW

     

     

    The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

     

    At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. 

     

    We are powered by our people.

     

    At QTS, we know where IT is going. And we’d like to invite you to join us.

     

    SUMMARY

     

    The Data Center Lead Technician is responsible for the daily workflow generated by customer incidents, completion of customer projects, and the QTS ticketing system. This includes assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role is also responsible for team lead responsibilities including on-the-job training, mentoring, and assisting with staffing job assignments.

     

    Please see this link to view our Dulles Data Center:

    https://www.qtsdatacenters.com/data-centers/dulles

    RESPONSIBILITIES, other duties may be assigned

    • Maintain Order to Cash inventory levels
    • Manage and perform all critical and non-critical processes/maintenances and participate in predictive maintenances
    • Monitor and control daily service ticket activity, customer calls, and service levels
    • Resolve technical issues with hardware, software and connectivity
    • Email Management
    • Troubleshoot customer issues while maintaining agreed upon service levels for customer contact and resolution
    • Record, manage, and maintain accurate physical hardware inventory, including performing physical hardware audits
    • Perform hardware warranty / RMA requests
    • Coordinate deliveries and transport requests
    • Perform physical material packaging and shipping
    • Manage third party vendors within the data center to ensure compliancy, specifications and quality standards
    • Install/upgrade/replace servers, devices, or network components as needed.
    • Inventory Management, Shipping, Receiving, and Asset Management
    • Assist with network cabling installation and removal to support infrastructure needs
    • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting.  Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids
    • Position may require 24x7x365 on-call responsibilities

    BASIC QUALIFICATIONS

    • Technical college degree or equivalent experience
    • Four or more years of experience working in a Data Center, NOC or similar environment
    • Proficiency with MS Office Suite
    • Completion of QTS Management 101, Asset Management, Conversant Training and Dale Carnegie Management training courses
    • A+, Server+, Network+ Certifications

    PREFERRED QUALIFICATIONS

    • VMware Vsphere, CCNA, CAPM, DCIM, Security+ CertificationsOne Preferred, MCP, LAN300, BOD OEM (IBM, HP, or Dell), CCENT, BICSI Installer II Certifications

    KNOWLEDGE, SKILLS AND ABILITIES

    • The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
    • The ability to acquire and apply job-related knowledge within set guidelines and expectations
    • Ability to manage complex situations during off management hours - single point of contact

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