• Salesforce Administrator

    Job Locations US-KS-Overland Park
    Job ID
    Information Technology

    The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.


    At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. 


    We are powered by our people.


    At QTS, we know where IT is going. And we’d like to invite you to join us.


    The Salesforce Administrator is a key member of our QTS extended sales team.  As Administrator you’ll be the primary support contact for our Salesforce user community while also ensuring that the security, availability, and confidentiality of our CRM platform is maintained.      

    RESPONSIBILITIES, other duties may be assigned

    • Supporting Salesforce user community in system usage, data changes (e.g. product setup), and system reporting.
    • Collaborating with QTS training departments on user training programs.
    • Partnering with business consulting and development teams on CRM platform enhancements.
    • Overseeing change management procedures including synchronization and maintenance of test environments, testing, change approvals, and release management.
    • Performing user account provisioning, maintenance, and de-provisioning activities.
    • Collaborating with information security team on system monitoring and incident response.
    • Monitoring of system availability, integrations and vendor enhancement requests.

    In addition to QTS Core Values, types of skills utilized include:

    • Client Focused – Passionate about users Salesforce experience, system and/or feature adoption, and user training needs.
    • Problem Solving – Identifies and tackles problems proactively, researches and presents multiple solutions to problems.
    • Priority Setting – Able to prioritize tasks and projects appropriately to balance service level needs and established goals.
    • Results Oriented – Personal and team goal focused individual, can be counted on during busy or tough stretches.  Self-starter who monitors and communicates performance against goals.
    • Personal Learning – A CRM sponge, who stays up to date on Salesforce community developments and applies learnings to QTS environment.  Continuous learner willing to expand CRM platform certifications and experiences.


    • Bachelor’s degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus preferred or equivalent professional experience
    • Seven or more years of combined experience in areas of marketing, sales operations, and order processing
    • Three or more years of Salesforce administration experience
    • One or more years of experience in Salesforce CPQ administration



    • Salesforce Certified Administrator


    • Excellent interpersonal skills with the ability to interface with all levels of the organization


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