QTS

  • Data Center Operations Technician I

    Job Locations US-GA-Suwanee
    Job ID
    2018-2176
    Category
    Data Center Operations and Facilities
  • OVERVIEW

     

     

    The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.

     

    As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.

     

    We are powered by our people.

     

    At QTS, we know where IT is going. And we’d like to invite you to join us.

     

    The Data Center Operations Technician I (DCO Tech) is responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. The level of technician is determined by experience. 


    The data center is a 24x7 operation and thus availability to work shifts is important.

    RESPONSIBILITIES, other duties may be assigned

    • Provide remote hands and eyes for customers.
    • Hardware and software configurations and installation of managed products.
    • Completing new cabling projects and managing existing cabling plant.
    • Create tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
    • Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts
    • Communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues.
    • Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures.
    • Work with customers, other systems engineers, and management to communicate ticket status.
    • Manage Tickets
    • This includes ensuring tickets are being opened, worked and escalated based on set standards
    • Review all resolved tickets to ensure properly documented resolution.
    • Ensure details of the problems and steps taken to resolve ticket are documented

    BASIC QUALIFICATIONS

    • Technical college degree or equivalent professional experience
    • One or more years of experience working in a Data Center, NOC or similar environment
    • Proficiency with MS Office Suite
    • A+, Copper and Fiber Installer I certifications (must be completed within first 12 months of hire if not certified)

     

    PREFERRED QUALIFICATIONS

    • MCP, BOD OEM (Panduit, Corning), Network+, BICSI Installer I certifications. 

     

    KNOWLEDGE, SKILLS AND ABILITIES

    • Excellent interpersonal skills with the ability to interface with all levels of the organization
    • Acquire and apply job-related knowledge within set guidelines and expectations.
    • Manage complex situations during off management hours - single point of contact
    • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting.  Lifting requirements may range from <10 - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

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