QTS

  • Business Support Systems Coordinator

    Job Locations US-KS-Overland Park
    Job ID
    2018-2183
    Category
    Information Technology
  • OVERVIEW

    The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

     

    At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. 

     

    We are powered by our people.

     

    At QTS, we know where IT is going. And we’d like to invite you to join us.

     

    The Business Support Systems (BSS) Coordinator will provide support for the QTS business operations team. As the Coordinator, you’ll be responsible for user request monitoring, coordination, and completion. 

    RESPONSIBILITIES, other duties may be assigned

    • Monitoring for new BSS requests
    • Accurately classifying BSS requests
    • Tracking and status reporting of BSS request completion
    • Performing follow-up with BSS users on requests
    • Supporting BSS Platform Administrators in user request completion
    • Maintenance of metrics and key performance indicator tracking by request types and BSS platform 

    In addition to QTS Core Values, types of skills utilized include:

    • Client Focused - Customer service oriented striving to respond to BSS user requests within established service parameters.  Professional and courteous communicator, comfortable interfacing with internal customers both verbally and in writing on a daily basis.  Comfortable dealing with and resolving conflicts between BSS user expectations and system services.
    • Problem Solving – Identifies resolutions to BSS user requests and BSS Platform Administrator assigned tasks. 
    • Priority Setting - Highly organized able to keep track of tasks, information, and status of activities.  Prioritizes and manages their time effectively to meet deadlines and serve customers.
    • Results Oriented - Sets stretch goals for personal accomplishments and works tenaciously on their achievement.  Can be counted on during busy or tough stretches.
    • Personal Learning - Proficient in Microsoft Office product set including Outlook, Word, and Excel.  Fast learner of ServiceNow ticketing system (incidents, requests, task, change management, problem, ideas, demands, etc.) including related workflow procedures.

    BASIC QUALIFICATIONS

    • Bachelor’s degree or equivalent professional experience
    • One or more years of experience in a customer call center, help desk support, or similar role

    KNOWLEDGE, SKILLS AND ABILITIES

    • Excellent interpersonal skills with the ability to interface with all levels of the organization
    • Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization.  

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