The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.
At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives.
We are powered by our people.
At QTS, we know where IT is going. And we’d like to invite you to join us.
The Operations Service Center Engineer will be primarily responsible for responding to and troubleshooting customer issues as needed. They will report directly to the Operations Service Center shift lead on their respective shift. They will also serve as an escalation point for the phone queue and will be expected to train and provide specific product support as needed. In order to resolve unique network and system related challenges and to promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed. Proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction. Advanced skills in understanding a customer’s requirements, identifying deficiencies and potential opportunities, and develop innovative solutions for customers.
The Operations Service Center is a 7 x 24 x 365 organization, which means the position requires shift work.
KNOWLEDGE, SKILLS AND ABILITIES