• Security Operations Manager

    Job Locations US-CA-Santa Clara
    Job ID
    Data Center Operations and Facilities

    The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.


    At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. 


    We are powered by our people.


    At QTS, we know where IT is going. And we’d like to invite you to join us.


    The Security Operations Manager will be responsible for providing a visual security presence to
    ensure visitors, clients, and employees have a safe and pleasant experience while inside the Facility.
    Deter and detect suspicious activities and watch for criminal acts or site infractions which may pose a
    threat to the property, client or employees at the site. Provide excellent customer service to all
    individuals that enter the facility and further employee/management relations, goodwill and public
    relations to keep our customers for life.

    RESPONSIBILITIES, other duties may be assigned

    • Develop and maintain working relationships with Federal, State, and Local
    • Law Enforcement as well as Fire and EMS
    • Perform security officer duties as needed to ensure efficient operations and guest service
      standards are met
    • Provides reports as needed for internal and external audits
    • Programming of cameras for install, trained by Will
    • Monthly Customer reports, provides custom reports
    • Monthly OPS Leadership reports
    • Monthly Cap Labor reports
    • Monthly Badge charge reports
    • Maintains Key Watcher System, adds new customers, checks inventory, troubleshoots
    • Updates customers space/ location & key inventory logs
    • Works closely with OSC to resolve ticketing issues, daily communication (On Site Advisor)
    • Weekly Iris, Bio Backups on systems
    • Review of all EOS Reports and Labor Tracking reports
    • Provisioning/ De-Provisioning of new officers
    • Train, manage and support contract guard service to ensure great customer service in all Security interactions
    • Ensure contract guard service models QTS culture and lives QTS customer creed


    • Bachelor’s degree in related field or equivalent experience in lieu of degree
    • Two or more years of experience in Physical Security Management




    • Four or more years of experience in Physical Security Management
    • Two or more years of experience with Data Center Security
    • Two or more years of experience with Security Systems like Lenel or Honeywell (Prowatch)
    • Two or more years of experience managing direct security personnel or security contractors




    • Proficient with computer skills
    • Proficient in Access Control Systems and related software
    • Ability to communicate effectively, both verbally and in writing; for the purpose of public
      interaction and report writing. Have excellent customer service skills.
    • Ability to handle typical emergency and crisis situations efficiently and effectively.
    • Ability to walk, stand or sit for at least 8 hours.


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