QTS

  • Account Executive

    Job Locations US-TX-Irving
    Job ID
    2018-2219
    Category
    Sales
  • OVERVIEW

    The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

     

    At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. 

     

    We are powered by our people.

     

    At QTS, we know where IT is going. And we’d like to invite you to join us.

     

    The Account Executive is responsible for the achievement of sales quotas, revenue retention, churn mitigation and customer satisfaction. In the support of clients, this employee will spearhead technical, process and billing questions from current customers while completing sales and attending product/technical training sessions.

     

    At QTS we are very focused on the customer and in this role, one must have a passion for complex problems and finding effective and simply solutions for them. One will be successful in this role if they tackle a customer’s need with a well thought out complete solution.

    RESPONSIBILITIES, other duties may be assigned

    • The achievement of sales quotas and retention goals through development of personal relationships with existing customers
    • Act in the best interest of each customer and ensure customer satisfaction by proactively addressing customer issues.  Increase focus on retention and on-going customer satisfaction as a means to protect and grow revenue base 
    • Participate in a working environment that supports team-based selling channels (i.e. professionalism, respect, open communication etc.) 
    • Ensure complete and accurate information is captured in Salesforce.com CRM system
    • Participate in campaigns designed to support the goals and objectives of the Account Management department
    • Establish and maintain excellent working relationships with field staff and channels sales representatives
    • Participate in sales programs, which include training, sales blitzes, product sessions, etc.
    • Work effectively with other departments to insure smooth flow of information and a cooperative inter-departmental environment

    BASIC QUALIFICATIONS

    • Bachelor’s degree or equivalent professional experience
    • Three or more years of related IT sales experience with an emphasis on solution selling
    • Experience with Salesforce or other CRM
       

    KNOWLEDGE, SKILLS AND ABILITIES

    • Strong organizational skills and the ability to manage multiple priorities in a fast-paced, changing environment
    • Strong analytical skills along with the ability to identify problem areas, trends, opportunities and as a result take the appropriate action to resolve
    • Ability to work independently and as part of a team
    • Results-orientated and self-starting characteristics necessary
    • Excellent verbal and written communication skills. Ability to articulate concepts clearly and document procedures
    • Ability to be flexible and adapt to changing situations at a high growth company

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