The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.
At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives.
We are powered by our people.
At QTS, we know where IT is going. And we’d like to invite you to join us.
The IT Service Management (ITSM) Process Analyst / Project Manager is responsible for (1) understanding and documenting core Customer Support processes, (2) performing metric-based analysis of current operational processes and recommending process improvements, and (3) tracking and prioritizing improvement requirements within an Agile framework. You must become the Voice of the Customer for internal and external stakeholders, work with subject matter experts (SMEs) to document current state, identify improvement opportunities, and write development requirements for ITSM applications. This role will provide financial benefits to the company through improved quality, productivity, efficiency, and customer experience.
KNOWLEDGE, SKILLS AND ABILITIES