• Security Operations Manager II

    Job Locations US-VA-Sterling
    Job ID
    Data Center Operations and Facilities

    The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.


    At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. 


    We are powered by our people.


    At QTS, we know where IT is going. And we’d like to invite you to join us.


    The Security Operations Manager II will be responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while inside the Facility.  Deter and detect suspicious activities and watch for criminal behavior.  This position will work day hours Monday - Friday.

    RESPONSIBILITIES, other duties may be assigned

    • Frontline supervision of security staff and daily security operations
    • Oversight of contract security schedules, payroll, customer and employee relations
    • Reports directly to the Site Director
    • Ensures all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV.
    • Creates, assigns and issues facility access badges to authorized personnel
    • Responds to all emergencies, such as medical, fire, intrusions, and other threats
    • Knowledge and familiarization with all emergency response plans and evacuation procedures, which includes conducting fire evacuation drills
    • Ensure that all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs
    • Ensure that all inventories are received in correct unit count and condition and security patrols are performed in accordance with QTS policies and procedures
    • Conducts regular training for security staff
    • Conduct security briefings for contractor and sub-contractor construction personnel
    • Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS
    • Perform security officer duties as needed to ensure efficient operations and guest service standards are met
    • Provides reports as needed for internal and external audits
    • Programming of cameras for install, trained by Will
    • Provides monthly reports, including customer reports, OPS Leadership reports, cap labor reports, badge charge reports
    • Maintains Key Watcher System, adds new customers, checks inventory, troubleshoots issues
    • Updates customers space/ location & key inventory logs
    • Works closely with OSC to resolve ticketing issues, daily communication (On Site Advisor)
    • Weekly Iris, Bio Backups on systems
    • Review of all EOS Reports and Labor Tracking reports
    • Provisioning/ De-Provisioning of new officers
    • Train, manage and support contract guard service to ensure great customer service in all Security interactions
    • Ensure contract guard service models QTS culture and lives QTS customer creed


    • Bachelor’s degree in related field or equivalent professional experience in lieu of degree
    • Five or more years of related experience in Physical Security Management



    • Three or more years of experience with Data Center security
    • Two or more years of experience with security systems like Lenel or Honeywell (Prowatch)
    • Two or more years of experience managing direct security personnel or security contractors



    • Proficient with computer skills
    • Proficient in Access Control Systems and related software
    • Ability to communicate effectively, both verbally and in writing, for the purpose of customer interaction and report writing
    • Excellent customer service skills
    • Ability to handle typical emergency and crisis situations efficiently and effectively.
    • Ability to walk, stand or sit for at least 8 hours.
    • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. – 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids
    • May require 24x7x365 on call responsibilities


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