QTS

  • Data Center Operations Technician II

    Job Locations US-GA-Suwanee
    Job ID
    2019-2235
    Category
    Data Center Operations and Facilities
  • OVERVIEW

    The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

     

    At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. 

     

    We are powered by our people.

     

    At QTS, we know where IT is going. And we’d like to invite you to join us.

     

    The Data Center Operations Technician II (DCO Tech) is responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. 

     

    The data center is a 24x7 operation and thus availability to work shifts is important. 

    RESPONSIBILITIES, other duties may be assigned

    • Provide remote hands and eyes for customers.
    • Hardware and software configurations and installation of managed products.
    • Completing new cabling projects and managing existing cabling plant
    • Create tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
    • Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues.
    • Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures.
    • Work with customers, other systems engineers, and management to communicate ticket status.
    • Manage Tickets:
      • This includes ensuring tickets are being opened, worked and escalated based on set standards
      • Review all resolved tickets to ensure properly documented resolution.
      • Ensure details of the problems and steps taken to resolve ticket are documented

    BASIC QUALIFICATIONS

    • Technical college degree or equivalent professional experience
    • Two or more years of experience working in a Data Center, NOC or similar environment
    • Proficiency with MS Office Suite
    • Demonstrated fiber optic cable termination and troubleshooting experience
    • A+, Copper and Fiber Installer I Certifications (must be completed within first 12 months of hire if
      not certified)


    PREFERRED QUALIFICATIONS

    • Network+, MCP, BOD OEM (Panduit, Corning, Fluke), BICSI Installer II Certifications

    KNOWLEDGE, SKILLS AND ABILITIES

    • The ability to pass job-related skills assessments based on pre-determined scoring criteria and
      time frames.
    • The ability to acquire and apply job-related knowledge within set guidelines and expectations.
    • Ability to manage complex situations during off management hours - single point of contact
    • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and
      lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier
      weights done in conjunction with other individuals or lifting aids.

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